#15. ON LIBRARY 2.0 & WEB 2.0............

I must admit my first thought was No, No, No it would never work....Can Patrons adapt to change? In particular the elderly(who are usually set in their ways),the migrants, who won't be able to speak it's language or mother's with young children,
who don't have the time.. I,myself,have had trouble understanding certain computer basics.But with time & patience,you can gain confidence in using up-to-date
equipment.



If its done, in a slow but steady process, with guidance, it can be achieved successfully. Maybe we can promote upcoming technology,for e.g, the Self-serve check-out on the TV screen, so that Patrons become more aware of what would be happening in the future, so that they can prepare themselves...And Ask questions, if need be..

Technology & Customer Service should work hand-in-hand. By keeping up with Technology,we better ourselves, and we provide better service for our Customers. Also technology should be more reliable,quicker & easier to use, and that would encourage the customers to use them more.


We need to keep up with new technology-as with the other Libraries.Yet at the same time we can't be Robotic to our customer's.Balance is needed.

Some customers may feel intimidated by new Technology, which is understandable, we fear what we don't understand.But By guiding them step-by-step either by
person,or some form of diagram (in laymans terms),we are encouraging the positive result.

Staff should also be approachable-for inquiries of any kind, provided we do have enough staff on the front desk. Computer classes should continue,particularly for the elderly, for their the one's most in need of direction,in the use of the internet and the photocopier (with all of it's features).

Libraries,should be seen as the future,Something exciting & challenging.

It would be interesting to see how it pans out, and what the outcome would be.But no-one knows until it is tried & tested...Let's go for it.